7000-08101-6110500
Murr Elektronik
Murr Elektronik
A wide range of Murr Elektronik products for electrical and electronic facilities, from components for the control cabinet (power sources, modules, filters, power systems, power distributors, distribution systems, optocouplers, safety relays, switches and transformers) to interfaces, I/O systems, and a wide variety of cables and connectors.
Quote request
Frequently asked questions and problem-solving
Would you like to find out more information? We’ve gathered the answers to the most frequently asked questions here. If you can’t find what you’re looking for, please email us your query.
What is the warranty period for the products and services?
All of our products and services have a 12-month warranty.
We have several production centres in different countries. Do you send parts anywhere in the world?
Yes, all the time, and when there are no restrictions or special licenses for exporting/importing the product.
How long will it take for my order to arrive?
We offer you different delivery services with different rates and delivery timeframes, to adapt to your needs.
You decide. Delivery from 24 hours across Europe, up to 3-4 days to América or Asia from Spain.
What are the payment options?
You can pay by bank transfer or via PayPal and in Euros.
How can I apply for a commercial loan?
Applying for a commercial loan is straight-forward and you can get it provided that the account is authorised by our payment insurance company.
What is the exchange service?
The parts exchange service is a service that consists of supplying a remanufactured unit with 12 months warranty and payment after receiving the faulty unit from the client and ensuring it can be repaired.
What is your returns policy?
We want to make things straight-forward for you. That’s why we give you 12 months to repair, replace or make your returns, but remember that returns will only be permitted if accepted by the manufacturer and there may be costs involved.
If you need more information, call us or write to us at sales@demindustrial.com
I bought a product that has a faulty part or doesn’t work. What can I do?
All of our items are subject to thorough quality controls, if you think your product is faulty, call us or write to us at sales@demindustrial.com
If the damage occurred during delivery, you should state any visible damage at the time of delivery on the delivery note.
In the event of damages that are not visible, please contact us as soon as possible. We remind you that all of our products have at least 12 months warranty.
How can I cancel my order?
You can exercise your right to withdrawal, by sending an email to sales@demindustrial.com or calling your account manager, who will confirm whether it is possible, after cancelling the order with the supplier.
